Scope and Application
These terms apply to your use of engtennis.com and purchases of tennis, padel, and other racket sports equipment from ENG Tennis. Please read these terms and the relevant product information, shipping policy, and returns policy before placing an order.
By using the website or placing an order, you agree to these terms to the extent permitted by applicable law. Nothing in these terms limits any consumer rights or protections that cannot lawfully be excluded or restricted.
Accounts and Customer Information
You must provide accurate and complete information when placing an order or creating an account, including contact details and delivery information. Please notify us promptly if information relevant to an order needs to be corrected. Changes may not be possible once an order has been processed or dispatched.
If you create an account, keep your login credentials confidential and let us know promptly if you suspect unauthorized access. You do not need to create an account unless this is required for a particular service and clearly stated at the time.
You may use the website only for lawful purposes. You must not interfere with its operation, attempt unauthorized access, or submit fraudulent orders or payment information.
Product Information and Orders
We take reasonable care to keep product descriptions, images, prices, and availability accurate. However, errors may occur, and the appearance of a product may vary slightly depending on your screen settings. This does not affect your right to receive goods that match their description and meet applicable legal requirements.
Submitting an order is a request to purchase the selected goods. An automated acknowledgment confirms receipt of that request and does not, by itself, confirm that the order has been accepted. Acceptance will be communicated through an express acceptance message or dispatch confirmation, subject to applicable law.
We may be unable to accept or fulfill an order where a product is unavailable, payment cannot be authorized, delivery to the requested address is not supported, there is a clear pricing or product information error, or there are reasonable grounds to suspect fraud or unlawful activity.
If an issue affects your order, we will make reasonable efforts to notify you and explain the available options. We will not substitute a materially different product or charge a corrected higher price without your agreement. If an order is canceled after payment has been taken, the amount paid for the canceled goods and any related refundable charges will be refunded in accordance with applicable law.
Prices, Taxes, Promotions, and Payment
Product prices and applicable charges are those displayed on the website and at checkout for your order, subject to correction of clear errors as described above. Review the order total, including any displayed taxes and shipping charges, before submitting payment.
For international deliveries, customs duties, import taxes, or clearance charges may apply under the destination’s rules. Any allocation of these charges stated at checkout or in our shipping policy applies, subject to applicable law. Charges imposed by destination authorities may not be included in the checkout total unless expressly stated.
Promotions are subject to the conditions displayed with the relevant offer. Price changes do not alter an order already accepted, except where a correction is agreed with you or otherwise permitted by applicable law.
Available payment methods are shown at checkout. You must be authorized to use the selected payment method. Order processing may depend on successful payment authorization and reasonable verification checks. If payment cannot be completed, we may ask you to use another available method or cancel the order.
Shipping and Delivery
ENG Tennis offers worldwide shipping, serving major international markets including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for a particular destination or address is subject to our shipping policy and the delivery options shown at checkout.
Shipping methods, charges, and any delivery estimates are provided in our shipping policy or during checkout. Delivery estimates are not guaranteed unless expressly stated. Customs processing, carrier disruptions, and other circumstances may affect delivery.
Please provide a complete delivery address and any information reasonably needed for shipment or customs clearance. If an order is delayed, appears lost, or arrives damaged, contact us so we can help investigate and explain the available remedies. Any transfer of responsibility for the goods remains subject to applicable law.
Returns and Refunds
Our returns policy explains the conditions and process for requesting a return, exchange, or refund, including any applicable eligibility requirements. Please review that policy before ordering and contact us if you need help with a request.
Returns and refunds will be handled in accordance with that policy and applicable law. Nothing in these terms or our returns policy limits any mandatory rights relating to faulty, damaged, incorrectly supplied, or misdescribed goods, or any cancellation rights that apply to your purchase.
Intellectual Property
Website text, design elements, photographs, graphics, logos, and other content are owned by ENG Tennis or used with permission or another lawful basis. Third-party trademarks and materials remain the property of their respective owners.
You may view and use website content for personal shopping purposes and as otherwise permitted by law. You must not reproduce, distribute, modify, or commercially exploit protected content without permission from the relevant rights holder, unless applicable law allows it.
Responsibility and Liability
We are responsible for fulfilling our obligations under these terms and applicable law. While we take reasonable care in operating the website, we cannot guarantee that access will always be uninterrupted or free from technical errors.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, or losses caused by misuse of the website or products. Any limitation applies only where lawful and does not exclude responsibility that cannot legally be excluded or restricted, including mandatory obligations concerning product safety, quality, and consumer remedies.
Please use products for their intended purpose and follow relevant instructions and safety guidance. Participation in racket sports involves inherent risks, but this does not remove our responsibility for defective or unsafe goods under applicable law.
Events Beyond Reasonable Control
Events beyond our reasonable control, such as natural disasters, severe transport disruptions, government restrictions, or widespread service outages, may delay or prevent performance. Where this occurs, we will take reasonable steps to reduce the impact and communicate material changes affecting your order.
Such events do not automatically remove our obligations or your rights. If an order cannot be fulfilled or a delay gives you a right to cancel under applicable law, we will provide the remedies required by that law.
Disputes and Applicable Law
If you have a concern about the website, an order, or these terms, please contact us first so we can try to resolve it fairly. Providing your order details and a description of the issue will help us review your concern.
These terms and any dispute arising from them are subject to applicable law, including any mandatory consumer protections that apply to your purchase. Nothing in these terms prevents you from using any complaint process, dispute resolution service, or court available to you under applicable law.
Changes to These Terms
We may update these terms to reflect changes to our services, business practices, or legal requirements. Updated terms will be published on this page and will apply prospectively from publication unless a later effective date is stated.
The terms in effect when your order is accepted will generally govern that order. Updates will not retrospectively reduce your rights in relation to an existing order, except where a change is required by applicable law.
Contact Us
For questions about these terms or help with an order, please visit https://engtennis.com/contact-us/.
