Scope of This Policy
This policy explains how ENG Tennis handles personal information in connection with its website, sales of tennis, padel, and other racket sports equipment, and related customer communications. It applies when you browse the website, create an account, shop, place an order, or contact us.
Third-party websites or services you access through our website may have their own privacy policies. This policy does not govern their independent handling of your information.
Information We Process
The information we process depends on how you interact with us and the services you use. It may include:
- Contact information: Your name, email address, telephone number, and billing or delivery address.
- Order and delivery information: Products purchased, order details, delivery instructions, and information relating to returns, refunds, or other order requests.
- Account information: If you create an account, your login details, account preferences, and associated order history.
- Payment-related information: Information needed to arrange payment, confirm payment status, and handle refunds. The details processed by us or a payment provider depend on the payment method used. Do not send full payment card details through general contact messages.
- Customer communications: Information you provide when asking questions, requesting support, or communicating about an order.
- Technical and usage information: Depending on the website features and services in use, we may process information such as your IP address, browser type, device information, pages visited, and interactions with the website.
Where information is needed to process an order or respond to a request, choosing not to provide it may prevent us from completing that order or providing the requested assistance.
How We Use Information
We use personal information as necessary and appropriate to:
- Receive, process, and fulfill orders, including arranging payments and deliveries.
- Provide order updates and handle returns, refunds, and related requests.
- Create and maintain customer accounts, where available.
- Respond to inquiries and provide customer support.
- Operate, maintain, and troubleshoot the website.
- Protect the website, customers, and transactions, including detecting and preventing fraud, misuse, or unauthorized activity.
- Understand how the website is used and improve its usability, services, and shopping experience, where applicable and permitted.
- Meet applicable legal obligations, maintain necessary records, and establish, exercise, or defend legal claims.
Where applicable law requires a legal basis for processing, that basis will depend on the purpose and circumstances. It may include performing a contract with you, complying with legal obligations, pursuing legitimate interests such as secure website operation where those interests are not overridden by your rights, or obtaining your consent where required.
Cookies and Similar Technologies
The website may use cookies and similar technologies to support functions such as shopping carts, checkout, account sign-in, and preference settings. Depending on the services enabled, these technologies may also help us understand website usage and improve performance.
You can manage or delete cookies through your browser settings. Where the website provides cookie controls, you can also use those options to manage your preferences. Where required by applicable law, non-essential technologies are subject to your consent.
Blocking certain cookies may affect website functionality, including the ability to keep items in your cart or complete checkout.
Sharing Information
We may share personal information with third parties where needed to provide services, operate the website, or meet applicable obligations. Depending on the services used, these recipients may include:
- Payment service providers: To process payments, confirm transactions, and support refunds or fraud prevention.
- Delivery and logistics providers: To ship orders, provide delivery updates, and manage returns.
- Hosting and technical service providers: To support website hosting, maintenance, security, and related operational needs.
- Analytics service providers: Where such services are used, to help assess website use and performance, subject to applicable consent requirements.
- Professional advisers or authorities: Where necessary for legal advice, compliance with applicable law, the protection of rights, or the resolution of disputes.
Information shared should be limited to what is reasonably needed for the relevant purpose. Service providers may handle information under their own legal responsibilities as well as any applicable arrangements with us.
International Processing
Depending on where service providers operate, your information may be processed outside your country or region. Where applicable law requires safeguards for international transfers, those requirements apply to the relevant transfer. You can contact us to ask about the handling of information associated with your use of our services.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support, meeting applicable legal or recordkeeping obligations, resolving disputes, and enforcing agreements.
Retention periods depend on the type of information, the nature of our relationship with you, and applicable requirements. When information is no longer needed, it should be deleted or anonymized, subject to any lawful retention requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information.
- Request that processing be restricted or object to certain processing.
- Receive certain information in a portable format, where applicable.
- Withdraw consent where processing relies on consent, without affecting the lawfulness of processing before withdrawal.
- Raise a concern with the relevant privacy or data protection authority.
These rights are subject to applicable conditions and exceptions. For example, some information may need to be retained to meet legal obligations or resolve an ongoing dispute.
To make a request, use the contact page linked below. We may need to verify your identity before acting on a request and will respond in accordance with applicable law. Please provide enough information to identify your request, but avoid sending unnecessary sensitive information.
Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
If you have an account, keep your login credentials confidential and contact us if you suspect unauthorized use.
Changes to This Policy
We may update this policy to reflect changes in website features, services, information handling, or applicable requirements. Updated versions will be posted on this page. Where required by law, we will provide additional notice or seek consent for relevant changes.
Contact Us
For questions about this policy, concerns about personal information, or requests to exercise applicable privacy rights, please contact ENG Tennis through https://engtennis.com/contact-us/.
