Shipping Destinations
ENG Tennis offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Available shipping options for your delivery address are confirmed at checkout. Availability may vary by destination and product.
Order Processing
Orders are prepared for dispatch after payment is confirmed and any necessary order checks are completed. Processing time depends on product availability, order details, and current order volumes. Any processing estimate provided at checkout or in your order confirmation is separate from the estimated transit time.
If an availability issue or another problem affects dispatch, we will contact you using the details provided with your order to explain the issue and discuss the available options.
Estimated Delivery
Available delivery estimates are shown at checkout, alongside the shipping options, or in your order confirmation. Transit times depend on the destination and selected shipping method and may be affected by carrier capacity, peak shopping periods, remote-area delivery, and customs clearance.
Delivery estimates are not guaranteed arrival dates. Please allow for both order processing and transit when planning your purchase.
Shipping Costs, Taxes, and Import Charges
Shipping charges are based on the delivery destination, order contents, and available shipping method. The shipping cost shown at checkout is the amount that applies to your order.
Applicable taxes collected by ENG Tennis will be displayed at checkout. International shipments may also be subject to customs duties, import taxes, or carrier clearance fees imposed by the destination country or delivery provider. Unless checkout expressly states that these charges are included or prepaid, they are not included in the shipping charge and are payable by the recipient.
Customs requirements and charges vary by destination. Please check with your local customs authority if you need clarification before placing an order.
Order Tracking
Once your order has been dispatched, we will provide shipment information using the contact details supplied with your order. If tracking is available for your shipping method, this information will include a tracking link or reference.
Tracking may not become available until the carrier has received and scanned the parcel. Updates can be delayed between scans or during transfers between delivery partners. Not all shipping methods offer detailed or real-time tracking.
Address and Delivery Issues
- Incorrect or incomplete addresses: Please check your delivery address and contact details before submitting your order. If you notice an error, contact us promptly. We will try to help, but address changes may not be possible once an order is being prepared or has been dispatched.
- Missed deliveries: If a delivery attempt is unsuccessful, follow the carrier’s instructions to arrange redelivery or collection where available. Collection deadlines and redelivery options depend on the carrier and destination.
- Returned parcels: If a parcel is returned because of an incorrect address, missed collection, delivery refusal, or unpaid import charges, contact us so we can review the return and discuss next steps. Any applicable reshipping costs or other charges will be explained before a new shipment is arranged, subject to applicable law.
- Missing or disputed deliveries: If tracking shows delivery but you cannot locate your parcel, check with household members, reception staff, or any designated safe place, then contact us. We will help investigate with the carrier and discuss an appropriate resolution based on the findings and your applicable rights.
Shipping Delays
Peak shopping periods, severe weather, carrier disruptions, customs inspections, and remote delivery locations can affect dispatch or transit times. Tracking information may also take longer to update during these events.
If your order is delayed beyond the estimate provided, please contact us. We will review the shipment status, seek further information from the delivery provider where appropriate, and help you understand the available next steps.
Contact Us
For questions about shipping availability, delivery estimates, address corrections, or an existing shipment, please contact ENG Tennis at https://engtennis.com/contact-us/. Include your order number, if available, and a brief description of your concern so we can assist you.
